Start Your Return Process Here!

We’re committed to ensuring your complete satisfaction with every order and your experience with Icon. Depending on the return reason and product condition, several options are available.

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Key Guidelines

Important Note: All items must retain original tags, remain unworn, and unwashed.

Return & Exchange Details

Postage: You cover return or exchange shipping costs.

Refunds: Store credit only via an electronic gift card (purchase price, excludes shipping fees; no expiration, works with discount codes).

Return Window: File a claim with customer service within 7 days from delivery.

Damaged/Defective Items: U.S. customers receive a prepaid return label; replacements sent after warehouse receipt.

Non-Returnable Items: Ordered over 7 days ago, no longer available, purchased with prior store credit, or on clearance/sale in store/online.

Return Approval: Post-RA #, return within 7 days to warehouse; expired RA #s cancel automatically.

Event Purchases: Items from events/expos not eligible for returns/exchanges.

Additional Limitations: May apply.

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How to Initiate

Contact Customer Service with your name, order number, and reason via the contact form. Returns process after warehouse receipt; no drop-offs accepted.

Shipping Address:
ICON
C/O RETURNS DEPARTMENT RA # _________
2500 N Mayfair Rd
Space 12
Wauwatosa, WI 53226